At Royal Star Mobility LLC, accessible at https://royalstarmobility.com/, protecting the privacy of our customers and website visitors is a priority.
This Privacy Policy explains the types of information Royal Star Mobility may collect, how we use it, and when it may be shared.
By using our website, creating an account, submitting a reservation, or using our rental services, you agree to the practices described in this Privacy Policy.
Royal Star Mobility may collect information when you visit our website, create a customer account, request or complete a reservation, rent a vehicle, contact us by phone, email, text message, or website form, or submit identification, insurance, payment, or rental documents.
Information collected may include your full name, residential address, email address, telephone number, date of birth, driver’s-license information, authorized-driver information, insurance company, policy and coverage information, reservation and rental information, payment and transaction records, vehicle information, mileage, fuel, tolls, tickets, accidents, damage information, photographs, documents, messages, and attachments you provide.
Rental vehicles may contain GPS, telematics, diagnostic, mileage, toll, crash-detection, starter-interrupt, or vehicle-recovery technology.
Royal Star Mobility may receive vehicle information such as vehicle location, mileage, fuel level, diagnostic or maintenance information, toll activity, ignition or starter status, crash or impact alerts, and information needed to locate an overdue, missing, stolen, or improperly used vehicle.
This information may be collected while the vehicle is in the renter’s possession.
Royal Star Mobility may use collected information to process reservations and rental applications, verify identity, age, driver eligibility, and insurance, approve authorized drivers and permitted vehicle use, process payments, deposits, refunds, tolls, and rental charges, communicate about reservations, extensions, returns, payments, and claims, manage vehicle safety, maintenance, location, and recovery, investigate accidents, theft, fraud, damage, chargebacks, or policy violations, provide customer service, improve our website and rental services, prevent fraud and unauthorized activity, and comply with legal, insurance, tax, accounting, and regulatory obligations.
Royal Star Mobility may use insurance-verification providers to confirm that a renter maintains active automobile liability, comprehensive, and collision insurance.
For approved delivery, courier, rideshare, gig, or commercial use, we may also verify that the renter’s insurance covers the approved activity and the rented vehicle.
Insurance may be verified before pickup, during the rental period, when a rental is extended, or after an accident or claim.
Royal Star Mobility may collect payment-related information necessary to process rental charges, deposits, refunds, tolls, damages, and other authorized charges.
Payment-card information may be processed and stored by third-party payment processors. Royal Star Mobility may receive limited payment details and transaction records rather than the complete card number.
Like many websites, Royal Star Mobility may use standard log files and analytics tools.
Information collected may include Internet Protocol addresses, browser type, device type, internet service provider, date and time of access, referring or exit pages, website pages visited, website activity, and clicks.
This information may be used to operate the website, analyze trends, improve performance, and prevent fraud.
Royal Star Mobility may use cookies and similar technologies to remember visitor preferences, improve website functionality, analyze website traffic, customize website content, support security and fraud prevention, and measure marketing performance.
You may control cookies through your browser settings. Disabling cookies may affect certain website features.
Royal Star Mobility may share information with service providers that assist us with payment processing, insurance verification, insurance claims, rental-management software, identity verification, fraud prevention, GPS and vehicle telematics, toll processing, roadside assistance, towing and vehicle recovery, vehicle maintenance, email and text-message services, website hosting and analytics, accounting, legal, and professional services.
Information may also be disclosed to insurance companies, claims administrators, government agencies, courts, or law enforcement when legally required or reasonably necessary to protect our vehicles, customers, business, or legal rights.
Royal Star Mobility does not sell personal information for money.
Royal Star Mobility may send reservation confirmations, payment notices, pickup and return reminders, extension notices, insurance reminders, safety alerts, account updates, customer-service communications, and promotional messages where permitted.
You may opt out of marketing text messages by replying STOP.
You may unsubscribe from promotional emails by using the unsubscribe link in the email.
Service-related messages may continue when necessary to manage an active reservation, rental, payment, claim, account, or legal obligation.
Royal Star Mobility uses reasonable administrative, technical, and physical measures to protect personal information.
However, no website, electronic transmission, or storage system can guarantee complete security.
We may retain personal information for as long as reasonably necessary to manage reservations and rentals, process payments and refunds, resolve disputes, handle insurance claims, investigate accidents or fraud, recover vehicles, maintain business and tax records, and comply with legal and regulatory requirements.
Depending on applicable law and your place of residence, you may have the right to request access to certain personal information, correction of inaccurate information, deletion of eligible information, a copy of certain information, and the ability to opt out of certain marketing or data-sharing activities.
Royal Star Mobility may need to verify your identity before processing a privacy request.
Certain information may be retained when required for active rentals, payments, insurance claims, fraud prevention, vehicle recovery, legal compliance, or recordkeeping.
Royal Star Mobility’s website and rental services are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information through our website, contact us so we can review and remove it where appropriate.
Our website may contain links to payment processors, insurance-verification companies, rental platforms, social-media services, or other third-party websites.
Those companies operate under their own privacy policies. Royal Star Mobility is not responsible for the content, security, or privacy practices of third-party services.
Royal Star Mobility may update this Privacy Policy when our website, rental services, technology, or legal obligations change.
The current version will be posted on this website.
For questions about this Privacy Policy or to submit a privacy request, contact Royal Star Mobility LLC through the contact information or contact form provided on our website.
